We map entry views, power walls, racetrack loops, and focal zones, then plan fitting rooms, cash wrap, queueing, and BOPIS/returns paths. Back-of-house storage, staging, and replenishment are sized to the inventory strategy. Test fits cover inline, corner, kiosk, and pop-up formats, with AODA accessibility and landlord criteria built in.
Retail & Customer Experience: Stores, Showrooms, and Brand Spaces that Convert
We partner with retailers, DTC brands, shopping-centre landlords, and property managers to plan, design, build, and furnish spaces that drive traffic, increase basket size, and strengthen loyalty. From in-store stores and pop-ups to showrooms and amenity retail across Toronto and the GTA, we align brand storytelling with flawless operations—BOPIS/curbside, returns, and stock flow—so the experience performs on day one and beyond.
Why Design Matters in Retail
Our Retail & Customer Experience Interior Design Process
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Layered lighting (ambient/accent/task), acoustic control, and brand-right finishes pair with modular millwork and fixtures for fast resets. Planograms and merchandising zones are defined with clear wayfinding and price communication. We coordinate AV/digital signage, POS, security/EAS, and access control with your vendors, and review finish/fixture packages in our showrooms before sign-off. Photo-ready renderings support landlord approvals and marketing.
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We manage permits, landlord approvals, hoarding, elevator bookings, after-hours work, and trade phasing. Life-safety, signage, IT, and security vendors are sequenced to a single schedule. Regular site updates keep property managers and brand teams aligned; deficiencies are closed before turnover.
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Cash wraps, gondolas, shelving, nesting tables, window props, soft seating, and BOH workpoints are installed to spec with clean cable/power management. Final selections are confirmed via showroom/spec reviews; installation and manufacturer warranties are coordinated through our partners so you’re ready to merchandise and open.